Privacy Policy

At eisenROCK, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to hello@liveandletrent.uk or by writing to 5 Hertford Place, Coventry, CV1 3JZ. Alternatively, you can telephone 07879 401105.

Who are we?
We are eisenROCK, also known as LiveAndLetRent or ShortStayUK and ShortStay Coventry. The registered address is 5 Hertford Place, Coventry, CV1 3JZ. The EisenRock Group comprises of EisenRock and its trading subsidiaries.
We are registered with the ICO (Independent Commissioner’s Office)

How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products and services, to make a reservation, or completing relevant forms for tenancy.

What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make a reservation or complete a tenancy form we will collect your date of birth, National Insurance details, Visa details (if applicable) and next of kin/guarantor details, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?
We may use your information to:
Obtain Credit Check through NLA (National Landlords Association)
Check previous landlords using your previous address,
Process payments
Process a reservation or tenancy agreement;
To carry out our obligations arising from any contracts entered into by you and us;
Dealing with entries into a competition;
Seek your views or comments on the services we provide;
Notify you of changes to our services;
Send you communications which you have requested and that may be of interest
to you. These may include information about campaigns, appeals, other fundraising
activities, promotions of our associated companies goods and services;
process a grant or job application.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of id). We will hold your personal information on our systems for 6 years as is required.
In the situation of you being a Landlord we hold bank details on our payment system payprop.

Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process contracts and send you mailings). At EisenRock we use Mail chimp and Survey Monkey for our mailings. 
Please see their privacy policys Mail Chimp https://mailchimp.com/legal/privacy/
https://www.surveymonkey.com/mp/legal/privacy-policy/
Please be reassured that we will not release your information to third parties beyond the eisenROCK Ltd Network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work in association with: We work closely with various third party product providers to bring you a range of quality and reliable products and services designed to meet the needs of the tenant or guest. When you enquire about or purchase one or more of these products, the relevant third party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy.  These third party product providers will share your information with us which we will use in accordance with this Privacy Policy.
Product Providers we use:
Podio management system https://podio.com/site/privacy-policy
Docusign (form signatures) https://www.docusign.co.uk/company/privacy-policy
My Deposits (secure deposit holder) https://www.mydeposits.co.uk/privacy/
When you are using our secure online application forms or making a reservation payment, it is processed by a third party payment processor/software, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us. PayPal transactions are subject to the PayPal Privacy Policy https://www.paypal.com/en/webapps/mpp/ua/privacy-full.

We do not sell your information onto third parties.

Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our exciting services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: hello@liveandletrent.uk or telephone on 07879 401105.

How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: hello@liveandletrent.uk , or write to us at: 5 Hertford Place, Coventry, CV1 3JZ. Alternatively, you can telephone 07879 401105.
You have the right to ask for a copy of the information eisenROCK Ltd hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as passport/driving license id) is stored on a secure platform Podio, they are GDPR compliant. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Use of ‘cookies’
Like many other websites, the eisenROCK website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

How we will destroy your data
In the case of a tenant, we will destroy any personal data we hold for you 6 years after your end of tenancy. If you agreed to received information about future services and offers your email and phone number will be kept indefinitely however you can ask to be removed at anytime.
In the case of a landlord, we will destroy any data we have when you terminate your contract with us. If you agreed to receiving information about services and offers your email and phone number will be kept indefinitely however you can ask to be removed at anytime.

16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Review of this Policy
We keep this Policy under regular review. This Policy was last updated in May 2018.

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